The Diagnostics page provides diagnostic and configuration information about the various components of Oracle WebCenter Collaboration. You can also open a snapshot of the collaboration.log file at that instance directly from the server by clicking the here link at the top of the page.
To access this page, you must be in the Collaboration Administrators portal group.
If there is a failure with one of the components, the Diagnostics page displays the failure, related settings, and a possible resolution. We recommend that you check diagnostics:
After you have installed Oracle WebCenter Collaboration.
After the system has failed. For example, you can check the Diagnostics page to confirm that the Collaboration Notification Service is down if users have stopped receiving notification messages for subscriptions.
Each test returns one of these messages to the Status column:
OK: The installation or startup was successful, or the component is functioning correctly.
FAIL: The installation or startup was not successful, or the component is not functioning correctly. The message provides a reason for failure and may provide troubleshooting recommendations.
NOT ENABLED: The component is not enabled. This is not necessarily an error if the component is not being used.
This table describes the diagnostics that are provided for Oracle WebCenter Collaboration's components:
Test |
Description |
|
Collaboration Startup and DB |
Verifies that Oracle WebCenter Collaboration started up successfully. |
|
Collaboration Notification Service |
Verifies that the Collaboration Notification Service is enabled and running. |
|
Document Repository Service |
Verifies that the Document Repository Service is running. |
|
Search Service |
Verifies that the Search Service is running. |
|
Groupware Exchange SOAP Service |
Verifies that the Groupware Exchange SOAP service is running. Note: For this test to run, you must enable Groupware Exchange SOAP Service and configure Microsoft Exchange as the back-end server. If Groupware Exchange SOAP Service is not enabled, a Not Enabled message appears. |
|
JSControls (version_number) Configuration and JavaScript Files from the Image Service |
Verifies that you have correctly installed the JSControls component. In the application, the version number of JSControls appears instead of version_number. |
|
Portal Connection through PTAPI |
Verifies that the API Service is running. |
|
ALBPM Integration |
Verifies that the AquaLogic BPM server is up. Note: For this test to run, you must enable configuration with AquaLogic BPM. |
If the portal is down, you can access the Diagnostics page by typing
the following URL in a browser's address bar: http://<server_name>:<port_number>/collab/admin/diagnostic/index.jsp.
For example: http://brettg-gx:8080/collab/admin/diagnostic/index.jsp.
When you access the Diagnostics page by typing the URL, the JS
Controls and Portal Connection tests are not visible.
You can also perform diagnostic tests on the groupware servers that are integrated with Oracle WebCenter Collaboration. For more information, see Groupware Servers.
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